Refund policy

Return & Refund Policy

1. General Policy
We offer a 30-day return & refund policy for all standard in-stock products, starting from the date of delivery.
For customers in the EU and UK, the statutory 14-day cooling-off period is fully respected, and we extend the window to 30 days as a courtesy.
To be eligible for a return, items must be unused, undamaged, in their original packaging, and in resellable condition.

2. Eligible Products for Return
- Standard glass jewelry (pendants, bracelets, keychains, car hangings)
- Standard home & office glass decor pieces (non-customized)
- Items received with quality defects, wrong items, or missing items

3. Non-Returnable Items
- All customized / personalized products (including engraved items, custom-made designs, bulk custom orders)
- Items received over 30 days
- Items damaged due to improper use, accidental drops, or human error
- Items returned without prior authorization from our customer service team

4. Damaged / Incorrect / Missing Items
As our glass products are fragile, please inspect your package carefully upon delivery.
If you receive a broken, incorrect, or missing item, please contact our customer service within 24 hours of delivery with:
- Photos of the outer shipping package
- Photos of the damaged / incorrect product
- Your order number
We will resolve the issue within 1 business day, offering either a free replacement or a full refund. You do NOT need to ship the damaged item back to us.

5. Return Process
Contact our customer service team with your order number and reason for return to request a return authorization.
We will provide you with the return shipping address and instructions.
Ship the item back securely packed (we recommend using protective packaging to avoid damage in transit).
Once we receive and inspect the returned item, we will process your refund within 3 business days.

6. Return Shipping Costs
For returns due to customer preference / personal reasons: the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
For returns due to our error (damaged items, wrong items, quality defects): we cover all return shipping costs, or arrange a prepaid return label for you.

7. Refund Method
Refunds will be issued to your original payment method.
Please allow 3-7 business days for the refund to appear in your account, depending on your payment provider.

8. Exchanges
If you would like to exchange an item for a different style, please follow the return process above and place a new order for the item you want. We will process your refund as soon as we receive the returned item.